PLEASE NOTE: DUE TO VARIOUS INDUSTRY STRIKES THIS WEEK DELIVERY TIMES MAY BE EXTENDED BY UP TO 3 EXTRA WORKING DAYS

FAQs (Frequently Asked Questions)

Do you send your orders is discrete packaging?

Yes. To protect the privacy of our customers we always send all of our orders in packaging with no visible branding.

Do you offer gift wrapping option on your orders?

Yes. As standard, your order will be gift wrapped to make your shopping experience that extra bit special, just like you are. Plus the best bit is, its completely free and complimentary!

Do you offer free returns?

Yes. Every product that is purchased is eligible for free returns within 30-days of delivery. All products must be returned in the condition it arrived and in its original packaging.

Do you offer any free delivery options?

Yes. If you spend over £29.00 you are eligible for free standard delivery arriving within 2 to 4 working days. Spending more than £39.00? You will be eligible for free next day delivery!

How long will delivery take?

If you purchase our standard delivery we expect it to arrive within 2 to 4 working day. Purchased our Premium Delivery? Expect it next day delivery!

I Haven't received my order yet, what should I do?

We would recommend that your first point of call is to check the tracking status of your order. If this is showing with a problem please contact on our live website chat, we are always happy to help our lovely customers!

I can't find what I am looking for, can you help?

Our live chat advisors are available Monday to Friday at 9:00am to 7:00pm and are happy to help our customers find their next gorgeous purchase. 

Who are Lingerie With Roxanne?

Lingerie With Roxanne is a trading name of Lingerie With Roxanne LTD, registered company number: 13544733, providing luxury clothing for women at an affordable price.

Do you offer any discounts or promotional offers?

Yes, our website is full of them. We want our customers to shop how they want to shop. For example, for those customers who want a bargain we have offers running regularly with percentage discounts off entire shops. Then, for the customers who would rather shop risk-free, we offer free delivery codes as an alternative, allowing purchasing and returning items cost-free in case they are incorrect in style or fitting. Browse our website for the very latest offers.

Need more information? Not a problem chat with us live now. Just click in the bottom right corner and we can help you further.